We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
Return & Refund Policy
1. Return Eligibility
You may request a return or refund if:
- The request is made within 30 days of receiving your order
- The item arrives damaged, defective, or incorrect
- The item is unused and in original condition
2. Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Items damaged due to misuse or normal wear and tear
3. Return & Refund Process
To initiate a return or refund:
- Contact us at
support@elitedogcollar.comwith your order number and clear photos (if applicable) - Our support team will review your request and provide the next steps
- In some cases, a refund may be issued without requiring the item to be returned, depending on the situation
4. Refunds
- Approved refunds will be processed to the original payment method
- Refunds are issued within 5–7 business days after approval
- Original shipping fees (if any) are non-refundable
5. Exchanges / Replacements
- If you receive a defective or incorrect item, we will offer a replacement or refund at no additional cost
6. Return Shipping
- If a return is required, return shipping responsibility will be communicated by our support team
- We recommend using a trackable shipping method
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider
- Contact your payment provider
- If the issue persists, contact us at
support@elitedogcollar.com
8. Contact Us
For any return or refund questions, contact us at:support@elitedogcollar.com
EliteDogCollar is an online business operating from Karachi, Pakistan.